Frequently Asked Questions |Team Talsam |15 Dec 2019

How Do I Perform A Factory Reset On My Charm?

  1. Press the button on your charm three times in quick succession and wait for the lights to flash three times.
  2. Press the button on your charm five times in quick succession and wait for the lights to flash five times.
  3. Press and hold the button on your charm for five seconds. The charm will vibrate and light up one more time to indicate that it has been reset.
  4. For iPhone users: Go to iOS Settings > Bluetooth > Talsam and tap "Forget This Device" before attempting to re-pair your charm.
  5. For Android users:
    1. Force stop the “‘Bluetooth Share process” by going into Settings > Apps > Under Running Apps
    2. Remove any Data that is cached in the process
    3. Go to your Bluetooth settings and select Talsam and tap “Forget Device.”
    4. Re-open the Talsam App and pair the device from the beginning.

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