News |Edie Fuertes |26 Aug 2020

What Should I Do If My Charm Isn't Being Detected?

If you have just performed a factory reset on your charm or unpaired it from your device, you may encounter an error where your charm is not being detected even when it is in pairing mode and you have Bluetooth switched on.

To solve this, please go to iOS Settings > Bluetooth > Talsam and tap "Forget This Device." You should be able to pair your charm after doing this. 

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