Last Updated November 27, 2019
Personal information is information that identifies, describes, or is reasonably capable of being associated with or linked to, directly or indirectly, an individual.
This Policy does not apply to any collection or use of information that may occur when you contract with third parties like a cellular network provider to provide connectivity to our Services. Please review the privacy policies put forth by these entities directly to understand their privacy practices. For your convenience, this Website may contain links to other websites (“Linked Websites”). Linked Websites are not under our control. We are not, and cannot be, responsible for the privacy practices of any websites not under our control, and we do not endorse any of those websites, the services or products described or offered on such websites, or any of the content contained on those websites. Before providing any personal information to such websites, please be sure to carefully review the website’s privacy notice.
Information We Collect
Information You Affirmatively Give Us. We collect your personal information from you when you access and use our Website or use our Services. This information includes your name, email address, telephone number, and a password when you create an account with us. The personal information can include your address and financial information, such as credit card information, when you purchase our Services. We may collect from you information about the person (“Invitee”) for whom you intend to use our Services. By providing the Invitee’s information, you expressly represent that you have the authority to do so. We collect information you choose to upload and convey via our Messaging App, including written messages and videos. All information uploaded or provided must comply with the Terms of Service. If you are the account owner, you may update your information at any time. You also may delete the information you have provided about another person at any time.
Children’s Privacy; Users Under the Age of 17. Our Website is not designed to attract children aged thirteen (13) and under. We do not seek or knowingly collect personal information from children aged 13 and under and, they are not allowed to create accounts to employ our Services without a parent or guardian. If a child aged 13 or under will be a User of our Services, a parent or guardian must create the account and affirmatively consent to the collection of personal information about the minor who will use our Services. We encourage parents and guardians to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
For customers, including Invitees, residing in the European Union or in California, and who are between the ages of thirteen (13) and seventeen (17), we must receive affirmative parental consent for our collection of their personal information prior to the purchase or use of our Services, and prior to providing any such information on this Website. We reserve the right, at any time and at our sole discretion, to limit use of the Website, in whole or in part, by children aged 17 and under, to add restrictions and protections for such users, and to restrict adults from sharing and connecting with children aged 17 and under.
How We Use Your Information
We may use the personal information we collect about you for a variety of purposes, including to establish and confirm your account with us, to provide Services to you, including alerts or other data, and to renew or modify our Services. We may use your information to respond to your inquiries or for other customer service related reasons. We may use your information to provide you with information about other products and services, to understand our customers, their purchasing trends, and social media use, or to improve the quality of the Services we already provide you, including your experience in navigating this Website.
We may use your information to comply with applicable law; to detect or prevent fraud, infringement, or other potential misuse of the Website, breach of our Terms of Service, or our Messaging App, or to detect or stop misuse of our Services. We may anonymize, aggregate, or combine information we collect online or elsewhere for the above purposes or other purposes, to improve our services, and/or to analyze statistics on usage and trends. Please note that aggregated or de-identified data may not constitute personal information.
How We May Share Your Information
We do not sell your personal information for money, but we may share your personal information.
We may share your information with affiliates for the purpose of offering you Services that you may have interest in, and/or to effect transactions or Services that you authorize or request. We may share your information with our contractors, service providers, or non-affiliated companies to the extent necessary to allow them to assist us to provide Services to you. For example, we use service providers for technical operations like data storage, database, and App optimization. We use credit card processors when you purchase our Services, and shipping agents to deliver the Jewelry. We may share your personal information with others to perform marketing services on our behalf, including entities with whom we have joint marketing agreements. If we share your information with non-affiliated companies, we do not authorize them to sell your information, to share it to others, or to retain and use your personal information for their own purposes other than to improve their services.
We also may share your information for legal purposes, such as to protect and enforce our rights, to protect the rights, property, and safety of others, or if otherwise required or permitted by law. We may share your information, if necessary, in connection with a merger, consolidation, acquisition, divestiture, or other corporate restructuring of all or part of our business. We may analyze aggregated, de-identified data and share these analyses, at our discretion, including with service providers, marketing agencies, and analytics providers. These third parties will not be able to convert this data to identify individuals.
How We Secure Your Information
We employ reasonable physical, technical, organizational, and administrative safeguards designed to protect the security of personal information that we collect through our Services. However, while we use these safeguards to protect your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf. Nor can we guarantee the security of third-party networks, including cellular networks and storage servers, used in connection with our Services. Please note that while we employ certain safeguards, email messages are not always secure. Our security software does not automatically encrypt email messages in transit unless your email server is TLS enforced. Unencrypted email messages traveling through the Internet are potentially subject to viewing, alteration, and copying by others. Please note that SMS texting also is not secure.
Passwords. In order to protect personal information from being accessed by others, you will be asked to generate a password when you create an account with us. You are responsible for maintaining the confidentiality of your password. We are not liable for any loss that you may incur as a result of someone else using your password. You may not share your password. Please see the Terms of Service – under Password – for requirements and prohibitions regarding your password.
If you believe that the security of any account you might have with us has been compromised, please email email@example.com
You may opt out of accepting cookies by changing the settings on your browser. However, by rejecting cookies, you may prevent your use of certain functions, and you may have to repeatedly enter information in our Website when employing our Services.
How to Contact Us or Opt Out
If you have a question or would like to access and correct your personal information that you submitted to us, you may access, change, or delete the personal information in your account at any time by accessing your account.
If you prefer that we do not share personal information about you with our affiliates for marketing purposes, or to nonaffiliated third parties, except as otherwise permitted or required by law, you may direct us not to do so by contacting us in the manners provided below. If you prefer that we do not direct-market to you via our affiliates and nonaffiliated third parties through e-mail, postal mail, and/or telemarketing, you may direct us not to do so by contacting us in the manners provided below, or by sending a request by mail to the address above.
- Postal Mail: 131 Varick Street, Suite 1011; New York, NY 10013; U.S.A.
- Toll-Free Telephone number: 1-855-582-5726
- Email address: firstname.lastname@example.org
Frequently Asked Questions
How Does Talsam Work?
Talsam uses Bluetooth® technology to connect to your smartphone. Every charm contains six LED lights on its face that deliver a glowing notification when you receive a message sent using the Talsam mobile app.
Talsam charms also contain a motor for delivering vibration alerts, a button for sending SOS alerts and unlocking private messages, and a USB-C® connector for charging the charm.
How Do I Send Secret Messages?
You can mark any of the following messages as secret: photos, videos, voice notes, and stylized quotes. To do so, set the Secret Message toggle at the top of the screen to the ON position before you send the message. It will now require the recipient to use two-factor authentication to unlock it.
How Do I Charge My Charm?
Talsam contains a built-in USB-C® connector that you can plug into a power source, a computer, or even a smartphone. Talsam charms can be fully charged in less than 2 hours.
How Do I Send An SOS Alert?
To send an SOS alert* with Talsam, simply press and hold the button on the charm for 5 seconds.
The charm will vibrate to let you know that the alert was sent. The emergency contact(s) specified in your account will receive a text message and email containing your location, along with an automated phone call.