Cancellation, Return, and Exchange Policy
Cancellation
Since Talsam strives to ship your order as quickly as possible after ordering, you may cancel a non-personalized order as long as the order status is in process. If your order status is shipped, it cannot be canceled. We do not accept the cancellation of personalized orders more than 24 hours after an order is placed. No refund will be given for personalized orders canceled more than 24 hours from the time of order.
Our Return & Exchange Policy
Customer satisfaction is our number one priority. If you are not completely satisfied with your purchase, you may exchange or return it within 30 days of the original purchase date.
To return an item(s), please contact us by telephone at 1-855-5TALSAM (1-855-582-5726), Monday-Friday from 9:00AM to 9:00PM EST, or by email at concierge@talsam.com to obtain a Returned Merchandise Authorization (RMA) number and to request a Return Form. This form will include all necessary instructions, including the address where you will need to ship the item(s). The item(s) you return must be presented in its original, saleable condition with the appropriate sales invoice and all original packaging, enclosures/product documentation, and all accessories.
We recommend shipping returned merchandise via insured parcel post for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment.
Please note that you are responsible for paying all shipping costs, and where applicable, including but not limited to, any duties, customs, and tariffs. Talsam will not assume responsibility for reimbursement or compensation in the event that returned package(s) is lost, stolen, or mishandled. We offer a refund in the same manner in which the original sale was made for the item(s) exchanged or returned, less any original shipping, handling, and insurance charges previously applied.
Personalized items are final sale and may not be exchanged or returned. Engraving fees are non-refundable.
Refunds
Once your return is received, we will send you an email to notify you that we have received your package. After your return has been inspected, if your return is approved, we will process the refund to the original method of payment within 14 business days of receipt. Original shipping costs are non-refundable. If you receive a refund, the original shipping costs will be deducted from your refund. If your return is not approved, we will email you stating the reason your refund was not approved.
Packages delayed in shipping from the carrier are not eligible for a refund of the shipping costs or any other applicable shipping costs, to include but not limited to, duties, customs, and tariffs.
Exchanges
Once your exchange is received, we will send you an email to notify you that we have received your package. After your exchange has been inspected, we will process your new order within the guidelines as indicated under Order Processing and Shipping. You will be responsible for all shipping and handling charges for the new order, as indicated under Order Processing and Shipping.
If you need assistance with a return or exchange, please send an email to concierge@talsam.com.
Please allow 24 hours for a response.
Frequently Asked Questions
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How Does Talsam Work?
Talsam is wearable technology that keeps you connected to loved ones, no matter where you are.
- Send a message with the Talsam app and make their charm vibrate and light up, letting them know you're thinking of them.
- They can share their location with you in the event of an emergency by pressing the button on their charm.
- You can communicate privately using the app and share secret messages, which must be unlocked using their charm, fingerprint, retina scan, or password.
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How Do I Send Secret Messages?
You can mark any of the following messages as secret: photos, videos, voice notes, and stylized quotes. To do so, set the Secret Message toggle at the top of the screen to the ON position before you send the message. It will now require the recipient to use two-factor authentication to unlock it.
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How Do I Charge My Charm?
Talsam contains a built-in USB-C® connector that you can plug into a power source, a computer, or even a smartphone. Talsam charms can be fully charged in less than 2 hours.
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How Do I Send An SOS Alert?
To send an SOS alert* with Talsam, simply press and hold the button on the charm for 5 seconds.
The charm will vibrate to let you know that the alert was sent. The emergency contact(s) specified in your account will receive a text message and email containing your location, along with an automated phone call.
